When utilizing DirecTV, an issue can appear as our TV does not support this program’s content protection. It goes on to propose that replacing the HDMI cable of your TV with component cords will permit you to see the programme. In a few cases, users frequently try to switch off and on the receiver. That can make the error disappear, but one will continue seeing images in 720p. When that takes place, it’ll be impossible to see content in 1080p. It’s worth stating that DirecTV doesn’t have 1080p channels, except for some PPV film channels. All the HD channels are either in 1080i or 720p.
What Triggers The ‘Our TV Does Not Support This Program’s Content Protection’ Error?
After looking into all of the user reports, we found out that the issue was triggered by numerous culprits as opposed to the AT&T statement. A few of the causes as to why you may come across this problem are but not limited to:
- Connection Cord Isn’t Complaint:
For that handshake to be accomplished, AT&T has applied a technology where just the certified cords are capable of completing the handshake procedure. If you’re utilizing a 3rd-party one, you’ll experience problems.
- Receiver & TV In Problem State:
Perhaps it’s the most common cause why users face this error. If the devices are in problem states or stuck, the content protection handshake will eventually fail, and hence the issue will appear.
- AT&T Servers Down:
Albeit it’s quite unlikely, there’s a chance that the servers of AT&T themselves are down. If that’s the case, you’ll not be capable of streaming or watching TV.
- 1080p Mode Bug:
It is also another common problem you can face where the television settings had the set 1080p resolution. However, most of the channels did not support the resolution, and hence the issue was received.
Before heading forward, you have to make certain that you’ve a working and stable connection. If the transmission itself isn’t functioning, you’ll not be capable of connecting and would not be capable of watching any show or channel. It’s an extremely significant point, so make certain it’s fulfilled.
Here’s How Can You Fix This Issue:
If you get the issue that the television doesn’t support the program’s content protection, you can resolve it in numerous methods.
Method#1: Power Cycle The Receiver & TV
The first step which you ought to carry out is power cycling the complete setup which comprises the TV and the receiver. In many cases, such devices have bad configurations set or get corrupt, which triggers the receiver or the TV to come across unexpected problems. It’s an extremely common scenario, and power cycling the devices may assist you in resolving the problem without much trouble. Just make certain that you do not have any unsaved data before proceeding.
- Turn off your receiver and the TV utilizing the power buttons. After you’ve switched them off, remove the power cord from both of the devices.
- Next, hit and hold the power button for about four to five secs. It’ll drain all the static energy from the devices.
- Wait for about three to five minutes and allow your devices to stay idle. After this time is up, power your devices up and retry connect0ing. See if the problem is fixed.
Method#2: Resetting The TV Connection
A lot of channels on DirecTV have HDCP (High-bandwidth Digital Content Protection). It’s a sort of copy protection that stops the interception of digital video and audio content when it travels across HDMI or DVI interconnecting cords. If the DirecTV message emerges, reboot the HDTV and receiver. You can do so by simply switching them off for about one minute and back on. If the issue has not gone yet, then move onto the next method!
Method#3: Check The Server Status
Albeit this case is extremely unlikely, we still faced numerous instances where the servers were down. When that’s the case, there’s no way the handshake will go on, and you’ll not be capable of watching or streaming any channel or show. In such a scenario, you can go to different forums available online and check for similar reports. If users specify that they too are facing problems, it probably denotes that the issue isn’t at your end and there’s some problem with the backend. In the majority of cases, the downtime is extremely little and is frequently resolved within a few hours. You can retry after some time and check if the problem is resolved.
Method#4: Disabling 1080p
As stated earlier, DirecTV doesn’t have a lot of 1080p channels, and if the television doesn’t support 4K also, it’s better to lower its resolution. If you’re getting the issue, disable 1080p on the DVR’s HDTV or receiver or video setup. Once done, change the settings to either 1080i or 720p. Retry watching diverse channels with these settings.
Method#5: Updating TV Firmware
You might also be getting the issue because of HDMI handshake problems. Resolve it by making sure that the television has the latest firmware or software updates. In other situations, you might have to either utilize component video cords or get a newer television that can support HDCP. Comprehend that with the HDMI problems, the television and inline equipment have to be compatible. If it’s not compatible, you’ll need to utilize component cords and not the HDMI ones.
Also, if you’re utilizing the DirecTV program and update it to the 2.0 version and above, it’ll break the capability of utilizing HDMI. Thus, you’ll get the DirecTV HDMI output not supported the issue. When you receive the problem that shows as our TV does not support this program’s content protection, the primary reason, in a few cases, is the protect scheme of HDCP. The issue could also be the DirecTV or the TV box. A quick solution is to restart the entire setup, comprising the signal source.
Method#6: Contact Support
If all the above methods didn’t work and you’re still not capable of launching TV shows and channels, there’s no choice but to get in touch with the support team. Since you’re subscribed to DirecTV, you can ask for help, and if you just bought the DVR/receiver, there are odds that they’ll even replace the faulty components for you for free.
You can go to the Support site and make a ticket. If you desire, you can call them on the UAN and clarify the situation. Ensure that you’ve the DirecTV credentials within reach. If required, you may be needed to take the DVR/receiver to the service center, or the support individual will come to you for troubleshooting.